bukti4 Privacy Policy

1. Introduction

Welcome to the bukti4 Privacy Policy. This document explains how bukti4 ("we", "us", "our") collects, uses, discloses, and safeguards your personal information when you visit our website at bukti4.cam, create an account, place bets, or otherwise interact with our sports betting, live casino, slot, and togel services.

By using the bukti4 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with any aspect of this Privacy Policy, you must discontinue use of the platform immediately.

This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy, which collectively govern your relationship with bukti4.

2. Information We Collect

bukti4 collects several categories of personal information in order to provide you with a secure, personalized, and legally compliant betting experience. The types of information we collect include:

2.1 Account Registration Information

When you create a bukti4 account, we collect the following mandatory information:

• Full Legal Name: As it appears on your government-issued identification (KTP).
• Date of Birth: To verify that you are at least 21 years of age, as required by our Terms & Conditions.
• Residential Address: Including street address, city (e.g., Jakarta, Surabaya, Bandung, Medan, Bali), postal code, and province.
• Email Address: For account notifications, customer support correspondence, and promotional communications (which you can opt out of at any time).
• Mobile Phone Number: For account security verification, two-factor authentication (2FA), and time-sensitive alerts.
• Username and Password: Your chosen login credentials, which are stored in hashed and encrypted form.

2.2 Identity Verification (KYC) Documents

To comply with international anti-money-laundering (AML) regulations and responsible gaming obligations, we collect the following documents as part of our Know Your Customer (KYC) verification process:

• A clear, legible photograph or scan of your KTP (Kartu Tanda Penduduk) or other government-issued photo identification card.
• A selfie photograph holding your KTP next to your face, to confirm that you are the legitimate holder of the identification document.
• Proof of address (e.g., utility bill, bank statement, or government correspondence) dated within the last three months, showing your full name and residential address.

These documents are securely stored and accessed only by authorized personnel for verification purposes.

2.3 Financial and Transaction Information

When you deposit funds or request a withdrawal, we collect information related to your payment method and transaction history:

• Bank Account Details: Bank name (e.g., BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP), account number, and account holder name for Indonesian bank transfers.
• E-Wallet Information: E-wallet provider (e.g., OVO, DANA, GoPay, ShopeePay, LinkAja) and registered phone number or account ID.
• Transaction History: Records of all deposits, withdrawals, bets placed, winnings, losses, and bonus credits applied to your account.
• Payment Processor Data: If applicable, transaction reference numbers and timestamps provided by third-party payment processors.

bukti4 does not store your full credit or debit card numbers, CVV codes, or card PINs. Payment card details (if applicable) are processed via secure, PCI-DSS-compliant payment gateways and are not retained in our systems.

2.4 Betting and Gaming Activity

We automatically collect information about your betting and gaming behavior in order to provide you with personalized recommendations, manage your account, detect fraud, and comply with responsible gaming obligations:

• Sports bets placed, including bet type, odds, stake, and outcome (win, loss, push).
• Live casino sessions, including games played, session duration, bets placed, and net win/loss.
• Slot game activity, including titles played, spins, bonus rounds triggered, and RTP performance.
• Togel draw participation, including numbers selected, stake amounts, and draw results.
• Bonus usage, including bonus credits claimed, wagering progress, and bonus conversion events.

2.5 Technical and Device Information

When you access the bukti4 website, we automatically collect certain technical information via server logs, cookies, and similar tracking technologies:

• IP Address: Your Internet Protocol (IP) address, which provides approximate geolocation information and helps us verify that you are accessing the platform from within Indonesia.
• Device Information: Device type (desktop, mobile, tablet), operating system (Windows, Android, iOS), browser type and version (Chrome, Firefox, Safari), and screen resolution.
• Session Data: Date and time of login, session duration, pages visited, clicks, and navigation patterns within the platform.
• Cookies and Tracking Technologies: Small data files stored on your device to remember your preferences, keep you logged in, and analyze site usage. You can control cookie settings via your browser preferences.

3. How We Use Your Information

bukti4 uses the personal information we collect for the following legitimate business purposes:

3.1 Account Management and Service Delivery

• To create, maintain, and manage your bukti4 account.
• To authenticate your identity and prevent unauthorized access.
• To process deposits and withdrawals in accordance with your instructions.
• To provide you with access to sports betting, live casino, slot, and togel products.
• To display personalized odds, game recommendations, and loyalty rewards based on your activity.

3.2 Legal and Regulatory Compliance

• To verify that you meet the minimum age requirement of 21 years.
• To confirm that you are a resident of Indonesia and physically located within Indonesian territory.
• To comply with international anti-money-laundering (AML) and counter-terrorism financing (CTF) regulations.
• To detect and prevent fraud, money laundering, bonus abuse, and other illegal activities.
• To respond to lawful requests from law enforcement agencies, regulatory authorities, or court orders.

3.3 Responsible Gaming and Player Protection

• To monitor betting patterns and identify potential signs of problem gambling.
• To enforce deposit limits, loss limits, session time limits, and self-exclusion requests.
• To provide timely reality-check reminders and encourage breaks during extended play sessions.
• To offer support resources and referrals to professional counseling services when appropriate.

3.4 Customer Support and Communication

• To respond to your inquiries, support tickets, and feedback submitted via live chat or email.
• To send account-related notifications, including deposit confirmations, withdrawal approvals, and security alerts.
• To communicate promotional offers, bonuses, and platform updates (with your consent — you may opt out at any time).
• To conduct customer satisfaction surveys and gather feedback to improve our services.

3.5 Platform Improvement and Analytics

• To analyze website usage patterns, identify popular features, and understand user behavior.
• To perform A/B testing and optimize the user interface, navigation, and overall user experience.
• To detect and resolve technical issues, bugs, and performance bottlenecks.
• To develop new products, features, and game offerings based on player demand.

4. How We Share Your Information

bukti4 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information with the following categories of third parties under specific circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment Processors: To facilitate deposits and withdrawals via Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja).
• Identity Verification Services: To perform KYC checks and validate government-issued identification documents.
• Game Providers: To deliver live casino, slot, and togel content from licensed game studios (e.g., Evolution Gaming, Pragmatic Play, NetEnt, Microgaming).
• Cloud Hosting and Data Storage: To securely store your account data, transaction history, and KYC documents on encrypted servers.
• Customer Support Platforms: To manage live chat, email ticketing, and support call records.

All third-party service providers are contractually bound to protect your personal information and use it only for the specific purposes for which it was shared.

4.2 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement agencies, regulatory bodies, or courts if required by law or if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, subpoena, or court order.
• Protect the rights, property, or safety of bukti4, our users, or the public.
• Investigate and prevent fraud, money laundering, or other illegal activities.
• Cooperate with government investigations or audits.

4.3 Business Transfers

In the event that bukti4 undergoes a merger, acquisition, reorganization, or sale of all or substantially all of its assets, your personal information may be transferred to the acquiring entity as part of the transaction. You will be notified via email or a prominent notice on our website if such a transfer occurs, and the new entity will be bound by the terms of this Privacy Policy.

5. Data Security Measures

bukti4 employs industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• 256-Bit SSL Encryption: All data transmitted between your device and our servers is encrypted using Secure Sockets Layer (SSL) technology, ensuring that your login credentials, payment details, and personal information cannot be intercepted by third parties.
• Secure Data Storage: Personal information and KYC documents are stored on encrypted, access-controlled servers hosted in secure data centers with physical security measures, surveillance, and fire suppression systems.
• Password Hashing: Your account password is never stored in plain text. It is hashed using industry-standard cryptographic algorithms (e.g., bcrypt) before being saved to our database.
• Two-Factor Authentication (2FA): Optional 2FA adds an extra layer of security by requiring a one-time verification code sent to your registered mobile phone number each time you log in.
• Access Controls: Internal access to personal data is restricted to authorized personnel who require it to perform their job functions, and all access is logged and monitored.
• Regular Security Audits: We conduct periodic security audits, vulnerability assessments, and penetration tests to identify and address potential weaknesses in our systems.

While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you acknowledge that you provide your information at your own risk.

6. Data Retention

bukti4 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

• Active Accounts: Personal information associated with active accounts is retained for the duration of your membership and for a period of time after account closure to comply with regulatory record-keeping requirements (typically 5–7 years, depending on jurisdiction).
• Closed Accounts: If you close your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required by law to retain certain records (e.g., transaction history for AML compliance).
• Inactive Accounts: Accounts that remain inactive (no login or betting activity) for more than 12 consecutive months may be flagged for closure, and you will be notified via email before any data deletion occurs.

7. Your Privacy Rights

As a bukti4 user, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal information we hold about you, including account details, transaction history, and KYC documents.
• Right to Rectification: If any of your personal information is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure (Right to be Forgotten): You may request that we delete your personal information, subject to legal and regulatory retention obligations.
• Right to Restriction of Processing: You may request that we limit the processing of your personal information in certain circumstances (e.g., while we verify the accuracy of disputed data).
• Right to Data Portability: You may request that we provide your personal information in a structured, commonly used, and machine-readable format for transfer to another service provider.
• Right to Object: You may object to the processing of your personal information for direct marketing purposes or other legitimate interests.
• Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

bukti4 uses cookies and similar tracking technologies to enhance your user experience, analyze site usage, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize you on subsequent visits and remember your preferences.

You can control cookie settings through your web browser preferences. However, please note that disabling cookies may limit your ability to use certain features of the bukti4 platform, such as staying logged in or viewing personalized recommendations.

9. Changes to This Privacy Policy

bukti4 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Any changes will be effective immediately upon posting to the website. We encourage you to review this page periodically to stay informed about how we are protecting your information.

If we make material changes that significantly affect your privacy rights, we will notify you via email or a prominent notice on the platform before the changes take effect.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact the bukti4 support team:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat widget on the bukti4 website

Our customer support team includes native Indonesian-speaking agents who can assist you in your preferred language.